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    <description>Revenue Observability insights for operators who protect their pipeline.</description>
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    <lastBuildDate>Tue, 03 Mar 2026 05:32:38 GMT</lastBuildDate>
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      <title><![CDATA[Why Revenue Observability is the Next Category]]></title>
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      <description><![CDATA[Revenue teams are drowning in tools but blind to the warning signs that matter. We break down why observability, not more dashboards, is the missing layer for modern RevOps.]]></description>
      <pubDate>Sat, 28 Feb 2026 12:00:00 GMT</pubDate>
      <category>Revenue Observability</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[The 10 Blind Spots Killing Your Pipeline]]></title>
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      <description><![CDATA[From silent champions to unopened proposals, here's what your tools can't see on their own. We analyzed thousands of deals to identify the patterns that predict failure before it shows up in your forecast.]]></description>
      <pubDate>Fri, 20 Feb 2026 12:00:00 GMT</pubDate>
      <category>Blind Spots</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[How We Detected $2.4M in At-Risk Pipeline]]></title>
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      <description><![CDATA[A case study in detecting blind spots across Salesforce, Gong, and Outreach. Learn how one RevOps team caught three critical deal risks that would have slipped through the cracks.]]></description>
      <pubDate>Thu, 12 Feb 2026 12:00:00 GMT</pubDate>
      <category>Customer Proof</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[Manual Pipeline Reviews Are Dead]]></title>
      <link>https://www.customercity.com/blog/manual-pipeline-reviews-are-dead/</link>
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      <description><![CDATA[Why the best RevOps teams are moving to automated deal health monitoring. The old way - spreadsheets, gut checks, Monday morning calls - doesn't scale. Here's what replaces it.]]></description>
      <pubDate>Fri, 30 Jan 2026 12:00:00 GMT</pubDate>
      <category>Revenue Observability</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[Building Detection Rules That Actually Work]]></title>
      <link>https://www.customercity.com/blog/detection-rules-that-work/</link>
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      <description><![CDATA[Not all detection rules are created equal. Here's how to build rules that catch real blind spots without creating alert fatigue - the practical guide for RevOps teams.]]></description>
      <pubDate>Thu, 22 Jan 2026 12:00:00 GMT</pubDate>
      <category>Detection Rules</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[Why Your Salesforce Forecast Is Always Wrong]]></title>
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      <description><![CDATA[73% of sales forecasts miss their target. The problem isn't your forecasting methodology - it's that you're forecasting on incomplete data. Here's how blind spots make every forecast unreliable.]]></description>
      <pubDate>Thu, 15 Jan 2026 12:00:00 GMT</pubDate>
      <category>Blind Spots</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[Introducing Health Score v2: The 7-Factor Model]]></title>
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      <description><![CDATA[We rebuilt our health scoring from the ground up. The new 7-factor model weighs activity recency, engagement depth, contact coverage, stage velocity, close date health, data completeness, and executive sponsorship.]]></description>
      <pubDate>Thu, 08 Jan 2026 12:00:00 GMT</pubDate>
      <category>Product Updates</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[The Silent Champion Problem: A Data Analysis]]></title>
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      <description><![CDATA[We analyzed engagement patterns across thousands of deals to quantify the silent champion blind spot. The data shows that 68% of deals with a silent champion ultimately close-lost.]]></description>
      <pubDate>Thu, 18 Dec 2025 12:00:00 GMT</pubDate>
      <category>Customer Proof</category>
      <author>Jay Prasad</author>
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      <title><![CDATA[5 Detection Rules Every RevOps Team Needs on Day One]]></title>
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      <description><![CDATA[Getting started with Revenue Observability? These five detection rules will catch the highest-impact blind spots in your pipeline from day one. No configuration needed.]]></description>
      <pubDate>Wed, 10 Dec 2025 12:00:00 GMT</pubDate>
      <category>Detection Rules</category>
      <author>Jay Prasad</author>
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